Visayas Island Hoppers FAQ
Get all the details you need for your dream island adventure! Explore our FAQs on bookings, payments, and tour options. Whether you’re planning a holiday package, multi-day tour, or day trip, we’ve got you covered.
Discover breathtaking destinations across El Nido, Coron, Palawan, South Cebu, Negros Island Region, Siquijor, and Bohol with ease.
Payment
All Dive Safaris, Holiday Packages and Day Tours are booked and fully paid in advance.
We shall require the following:
- Full payment (Bank/Wire Transfer or Credit/Debit card via Paypal Invoice) is required to confirm/reserve booking of day tours/dive courses/fun dives cost, minimum of 8-10 days before tour date.
- Complete Guests details preferably with photocopy of valid I.D.’s (Passport/government I.D. etc.)
- Hotel/Resort pickup information (for day tour guests)
Once you book and reserve online your dive safari, flight charters, holiday tour packages or day tour through our website, we will send a digital invoice to the email you provided.
The invoice will include payment instructions for bank or wire transfer and credit/debit card payment via PayPal Invoice (additional 6.5% PayPal and bank fees apply).
Full payment for dive safari,flight charters,holiday tour packages and day tours is required to secure your booking. Payment options include:
- Bank/Wire Transfer (Cash)
- Credit Card/Debit Card via PayPal Invoice (+6.5% Paypal & Bank Fees)
Please ensure timely payment to confirm your reservation. Thank you!
Rebooking Policy
For schedule limited date Dive Safaris, A one-time rebooking of dive safari is allowed for free with the condition that there is another future date for the same kind of dive safari and additional payment if pricing difference from original dive safari date with an advance notice of at least 10 days before tour date.
A one-time rebooking of tour is allowed up to 10 days from original tour date (depending upon availability) for free with advance notice of at least 20 days before tour date.
For succeeding rebookings there after a rebooking fee of $100 will be charged per rebooking.
Failure to inform or give advance notice of intent to rebook will be considered a no show/on the day cancellation (see cancellation policy).
A one-time rebooking of tour is allowed up to 60 days or 2 months from original tour date (depending upon availability) for free with advance notice of at least 10 days before tour date.
For succeeding rebookings there after a rebooking fee of $50 will be charged per rebooking.
Failure to inform or give advance notice of intent to rebook will be considered a no show/on the day cancellation (see cancellation policy).
A one-time rebooking of tour is allowed up to 60 days or 2 months from original tour date (depending upon availability) for free with advance notice of at least 10 days before tour date.
For succeeding rebookings there after a rebooking fee of $50 will be charged per rebooking.
Failure to inform or give advance notice of intent to rebook will be considered a no show/on the day cancellation (see cancellation policy).
Refund & Cancellation Policy
No Of Days Percentage Forfeited of Total Tour Price
- 31 days ++ Full refund less 30% administration fee
- 14-30 days 35% of the tour price +15% administration fee
- 6-14 days 50% of the tour price +15% administration fee
- Less than 5 days and No Show / On the day cancellations no refunds
- Whale Sharks Fee is non-refundable
- No Sighting of Whale Sharks (small chance) is non-refundable
Full refund during Force Majeure/Coastguard advised cancellations less Operators non-refundable fee and payment (bank/card) online transfer fees.
Please be guided with the estimated time for refunds to be completed.
- Cash/Bank Transfer 7-14 Business Days
- Credit Card/PayPal 14-25 Business Days
